Refund policy

We accept returns if notified within 14 days of delivery. Items must be unused, unworn, and returned in their original packaging.

For UK returns, we must receive the item within 30 days of delivery. For international returns, the item must be received within 45 days. We allow reasonable extensions for shipping delays beyond your control, provided you can show proof of postage within the expected timeframe.

Return shipping costs are the customer's responsibility unless the item is defective. We may charge a small fee for replacing certain components, such as ear wires, if necessary.

Refunds will be processed via same method as original payment.

Custom or personalized items are non-refundable unless faulty.